On the Scale plan, you get a dedicated account manager who learns your business, helps you onboard, and stays available when things get complicated.
Arjun Sharma
Your Account Manager
Hey! I've reviewed your store setup. Ready to start your app onboarding this week?
Yes! Thursday works best for us.
Perfect — I'll send a calendar invite. I'll also prep a custom onboarding checklist for your store.
Onboarding Session
Thursday · 11:00 AM · 45 min
Your account manager is a consistent point of contact — someone who knows your store, your goals, and your constraints.
Your journey together
Onboarding
Your AM walks you through app setup, Shopify connection, and your first publish. They review your store structure and suggest a starting layout.
Launch support
They're available for questions during your app's first live weeks — the period when most teams have the most questions.
Quarterly check-ins
Regular scheduled calls to review analytics, discuss upcoming campaigns, and plan any app updates.
Escalation path
If something breaks or needs urgent attention, your AM can escalate directly to our engineering and support teams.
What they help with
App setup & launch
From initial configuration to your first App Store submission — they'll guide the process step by step.
Analytics review
They can walk you through your analytics dashboard and help you understand what the numbers mean for your store.
Campaign planning
Before a major sale or launch, your AM can help you think through how to use push notifications and app features effectively.
Answering product questions
Not sure how a feature works? Your AM is a direct line — no digging through documentation first.
Feature prioritisation input
Your AM passes feedback from your account to our product team. Enterprise customers' input informs our roadmap.
What they are
A consistent point of contact who knows your account
Available via email and scheduled calls
Knowledgeable about MobiDrag features and best practices
Able to escalate technical issues internally on your behalf
A feedback channel between your team and our product team
What they're not
A developer who will write custom code for you
On-call 24/7 for emergency support (see Priority Support SLA)
A designer who creates graphics for your app
A marketing consultant or growth strategist
A replacement for our support ticket system for technical bugs
Dedicated account management is included in MobiDrag's Scale plan. No extra fees — it comes with the package.