MobiDrag runs on the same cloud infrastructure used by large-scale ecommerce platforms — so your app stays available during peak traffic, flash sales, and holiday rushes.
System Status
99.9%
Uptime SLA
Monthly target
<200ms
Avg Response
API latency
<1 hr
Incident Resp
P1 response time
Every minute your app is unavailable is a minute a customer can't buy. Here's how we're built to minimize that risk.
Your app runs on managed cloud infrastructure with automatic scaling — no server maintenance on your end.
If one server goes down, traffic is automatically rerouted. Most failovers happen with no user-visible disruption.
Product images and media are served via a global CDN, keeping load times fast regardless of where your customer is.
We monitor all critical services around the clock. Alerts fire automatically when anything deviates from normal.
What 99.9% actually means
Honest note: Planned maintenance windows and Shopify-side outages are excluded from our SLA calculation, as is standard across the industry.
Traffic spikes during flash sales don't take your app offline. Infrastructure scales up automatically.
Your app configuration and data is backed up daily. Restoration is possible if something goes wrong.
All data between your app and our servers is encrypted. No plain-text API calls.
If a service issue affects your app, we notify you directly — you won't find out from a customer first.
Media and static assets are cached close to your customers so app screens load quickly worldwide.
Apps built on MobiDrag are optimized for fast cold starts, especially on mid-range Android devices.
Our SLA covers MobiDrag's own infrastructure. It does not cover issues caused by Shopify's own platform outages, Apple App Store or Google Play distribution delays, third-party integrations, or your device connectivity. These are outside our control and excluded from SLA terms — as they are with all SaaS providers.
We've built the infrastructure so you don't have to think about it. Focus on your store — we'll keep the app online.